Terms & Conditions
All orders must be paid in full at the time of purchase.
We pride ourselves on excellent customer service and strive to ship your package out as soon as possible. Our general processing time is 3-5 business days, but most orders ship sooner. You will receive a confirmation email with your USPS tracking number as soon as your order is processed. All items (depending on weight and/or your preference) are shipped out by via USPS First Class Mail or USPS Priority Mail.
We always try to combine shipping whenever possible. If you place a large order and the system miscalculates the shipping costs, you will receive a refund for these overages within 1 business day.
Lost and Damaged Items
Gem Realm is not responsible for any lost or damaged items. We recommend that you purchase insurance for your package. We do our best to package everything as securely as possible. If there is a problem with your order, please contact us.
Please ensure that your shipping address is correct. We are not responsible for the reshipment costs due to an outdated shipping address. If your package is returned to us, you are responsible for paying for its reshipment (via paypal).
Returns and Exchanges
Customer Satisfaction is our number one priority. If for any reason you are not satisfied, please contact us within 24 hours. You must return your item within 7 business days and are responsible for paying return shipping. The item must be returned in its original packaging and in its original condition. We also recommend that you purchase insurance for your package. Items that are returned damaged, are non-refundable.
When we receive your returned item in its original condition, we will issue you a full refund or exchange.
We accept Pay Pal, Visa, Mastercard, American Express and Discover.
Our checkout process is extremely secure. None of your personal information will be collected and/or shared with a third party.
Our crystals are not a substitute for medical treatment
We make no claims that any of our products are a substitute for medical treatment. If you have a medical condition, we recommend that you contact your physician.